Salon Policies

Our Policies: Cancellations

We kindly request at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us enough time to offer your reserved time to another guest.

Cancellations or rescheduling requests made less than 24 hours before your scheduled appointment will incur a fee of 50% of the total service cost, which will be automatically charged by our software to the credit card on file.

We understand that unexpected situations can arise, and we appreciate as much notice as possible when changes are needed.

To make any changes to your appointment, please contact us at (858) 454-1607 or bellesirenesalon@gmail.com.

Our Policies: Late Arrivals

To ensure the promptness of all reservations, we reserve the right to reschedule any reservation that is 15 minutes late or later. In the event this happens you will also be subject to pay a late fee of 50% of scheduled service and/or prepay for future services in advance.

Our Policies: Credit Card on File

To enhance your booking experience and ensure appointment availability, Belle Sirèene Salon now requires a valid credit card on file to secure all appointments.

How It Works:

  • You can securely provide your credit card information over the phone with one of our team members, or

  • You may book your appointment online and enter your credit card details directly through our secure booking system.

Please note: Your card will not be charged at the time of booking. It is stored securely and will only be used in accordance with our cancellation and no-show policy. However, if you’ve had prior no show appointments, our software will require a 50% deposit when booking.

Our Policies: Hair Adjustment

Belle Sirène Salon stands firmly behind all of its salon services. If for any reason you are not 100% satisfied with your service please contact us within two weeks of the date of service. We will do our best to get you in for an adjustment with your stylist as soon as possible.

Our Policies: Returns/Refunds

Due to the artistic nature of what we do, we cannot offer refunds on hair services performed. However, we will do our best to ensure you are satisfied.

Belle Sirène proudly stands behind all its products. We will gladly exchange any unopened products within 14 days of purchase. We do not offer any refunds. All sales of hair brushes, candles, hair accessories, hair extension hair, are final.

Our Policies: Child-Free Appointment

To ensure a relaxing and safe environment for all our guests, we kindly ask that you do not bring children to your appointment. Hair services often require your full attention, and it can be difficult to safely supervise little ones during this time. Additionally, we strive to provide a peaceful atmosphere for all our clients to enjoy their experience. We appreciate your understanding and cooperation in helping us maintain this standard.

Our Policies: Lost or Damaged Items

Belle Sirène Salon and our employees are not responsible for lost or damaged personal items during your visit with us. We provide robes to drape your clothing while receiving services. However, we are often working with coloring chemicals and product that can possibly stain clothing. Though we do our due diligence to ensure cleanliness and protection of your personal items, accidents can occur. Given this, we suggest that you keep this in mind when deciding what articles you wish to wear and bring to your appointment. If you leave behind a personal items, we will contact you immediately to make arrangements for pick up or shipping.

Our Policies: Gift Certificates

Gift Certificates/Gift Cards are non-refundable.

Our Policies: Belle Sirène Salon reserves the right to refuse Products & Services to anyone at its discretion if it feels the policies herein are being abused.

Changes to Policies

Belle Sirène reserves the right, in its sole discretion, to change the Policies under which Products, Services & www.bellesirenesalon.com is offered.

  • I'M SO HAPPY WITH MY RESULTS.

    “This is such a beautiful space! Everyone was so welcoming and attentive. With so many salons in San Diego, it can be hard to find the right fit. Brianna M. was my stylist and she went through the whole process, pricing, and expectations with me prior to our session, making me feel comfortable and informed. I am so happy with my results and have received so many compliments on her work. I look forward to going back here!”

  • THE ATMOSPHERE IS AMAZING.

    “I have gotten my Hair Cut by Jade a few times now, and all I can say is WOW! She is truly amazing and I have recommended her to many of my friends and family! I love coming to Belle Sirène, the atmosphere is amazing and everyone is SO NICE! I leave feeling so amazing and I am so happy to be a client at Belle Sirène!”

  • THE ONLY SALON I TRUST.

    “Beautiful salon! Newly renovated, full menu of complimentary drinks. Got a partial highlight from Taylor and she was super sweet and did a wonderful job! Only salon I trust for my hair needs.”

  • I LEFT FEELING MORE CONFIDENT ABOUT MY HAIR.

    “I recently moved to SD and found the salon on instagram and decided I would give them a try. I am so glad I did as it was the best salon experience I’ve had! Sara was my stylist and she was so attentive to detail and made me feel so comfortable. I left the salon feeling more confident about my hair than I ever have before. Check this salon out for sure! You won’t be disappointed.”

  • THE SALON IS BEAUTIFUL.

    “So happy I found Belle Sirène! Anyone with blonde hair knows how hard it can be to find someone you trust with your hair. It took me years of living in San Diego to finally find a salon I know will always get it right. Nino is absolutely amazing and so talented. I’m always so happy leaving the salon because not only is my color perfect but my hair also feels healthy as well. I’ve received so many compliments on my hair since I’ve been going to Belle Sirène. The salon itself is beautiful and everyone who works there is so nice and professional. If you’re looking for a salon you can trust look no further!”

  • FOUND MY NEW HOME.

    “I had an amazing, first experience at Belle Sirène Salon. With having SO much long, thick hair, I often feel like most hairstylists are overwhelmed when working with my hair. However, Raeden made me feel so comfortable and was so kind! My hair had a somewhat "botched" cut from a previous salon, and I very self-conscious of how my hair looked. Fortunately, Raedon is very talented and gave the fix and color I so desperately needed! Beautiful salon and excellent stylists. Found my new home.”